James Kennedy: Helping customers get the very best from their Fleetmaxx Solutions account
For James Kennedy, supporting our customers is more than a job, he is passionate about providing excellent customer service. He’s all about helping businesses get the most value from their Fleetmaxx Solutions account, reduce their running costs and making sure customers always have someone they can rely on.
As one of our Customer Success Managers at our Burnley office, James works closely with businesses to ensure they are making the most of their fuel cards and wider fleet services. Whether it’s resolving a query, reviewing an account or identifying opportunities to save money, his focus is always on delivering the highest level of customer service.
Realising his passion
Something that sets James apart is he has worked across both sales and customer retention. He’s spent the last six years developing his craft, starting in sales and realising his passions lie with customer retention, he has a deep understanding of the full process in the fuel card industry.
His expertise has also seen him invited to industry events such as those hosted by BP, where he gained insight into the future of electric vehicles, HVO and alternative fuels.
James’ impact doesn’t stop on the phone. He’s a man that gets stuck in and has helped develop and introduce a new customer email system, working with software developers and colleagues to create processes that improved communication and customer service.
Delivering results through great customer service
Throughout his career, James has built a reputation for listening to customers, understanding their challenges and finding practical solutions.
One of his proudest professional achievements came when he successfully retained 55 customers in a single month, a record that still stands. His achievement reflects his commitment to excellent service and the lengths he is willing to go to for every customer.
Today, James continues to use that experience to help Fleetmaxx Solutions customers maximise savings, find and improve inefficiencies, and get the very best from their account.
Outside of work
Knowing the effort James puts in while inside the office, it probably won’t surprise you to read that he is a man of many hobbies. One of the stand out activities for James is historical reenactment. He leads a local group dedicated to 12th century Norman England and has spent many years helping organise events, sharing his knowledge and mentoring other members.
He’s also a keen miniature painter, regularly painting models for both Warhammer and Dungeons & Dragons. Anyone who has ever attempted to paint miniatures before will understand it’s an activity that requires a huge amount of patience. Something James is in no shortage of, and probably partly why he’s so successful in his day job.
Whether it’s supporting customers, developing new processes or helping fellow enthusiasts perfect their historical equipment, James enjoys sharing his knowledge and helping others succeed.
Proud to have James on the team
At Fleetmaxx Solutions, we know that great customer service is about more than solving problems. It’s about building relationships, understanding our customers’ businesses and always looking for ways to help them succeed.
James embodies that approach every day. His experience, industry knowledge and commitment to helping customers get the very best from their account make him a valued member of the Fleetmaxx Solutions team, and we’re delighted to have him on board.
Interested in how James and Fleetmaxx Solutions can help your business?
Philip Storm – Digital Marketing Coordinator