For Olivia Spratt, good customer service starts with a straightforward conversation.
Based at Fleetmaxx Solutions Ipswich, Olivia spends her days speaking with new and existing customers, introducing the services available and helping businesses find suitable fuel card solutions.
Her approach is built around communication, transparency and trust. Instead of making assumptions about what a customer needs, Olivia takes the time to listen, understand their business and recommend an option that offers genuine value.
Bringing a hospitality approach to customer service
Olivia’s customer focused outlook has been shaped by a varied career that includes hospitality, recruitment and the fuel card industry.
She currently continues to work in hospitality alongside her role at Fleetmaxx Solutions, giving her plenty of experience speaking with different people and quickly building a rapport.
Hospitality has also taught Olivia the importance of being approachable, communicating clearly and making people feel comfortable. These qualities transfer naturally into her conversations with customers at Fleetmaxx Solutions.
Finding a solution that fits
No two businesses have exactly the same fuelling requirements. Olivia works to understand what matters to each customer before talking them through the available options.
Customers can rely on her for honest communication, ongoing support and a solution shaped around their needs. Her role also involves creating new leads, negotiating with prospective customers and developing relationships with existing accounts.
“I like helping and supporting customers and having conversations with them. Building that rapport is one of my favourite parts of the job.”
With previous experience at Radius and UK Fuels, Olivia already understands the fuel card industry and the importance of balancing cost, coverage and convenience for customers.
Part of a supportive team
The people around her are another important part of Olivia’s working life. She values the support she receives from her colleagues in the Ipswich office and enjoys being part of a team that works together to help customers.
That environment allows Olivia to give customers the same qualities she values herself: someone who listens, communicates openly and is there when help is needed.
Get in touch with Olivia
Whether you are considering a fuel card for the first time or reviewing your existing arrangements, Olivia can talk you through the available services and help you find a solution suited to your business.
Email: olivia.spratt@fleetmaxxsolutions.co.uk
Philip Storm – Digital Marketing Coordinator
