Fuel card FAQS:
Want to find out how our fuel cards work and the benefits they can bring your business? Take a look at our fuel card FAQs, and frequently asked questions below.
Q – How do fuel cards work?
A – Fuel cards allow company employees to fill up at fuel stations across our network. Instead of paying with cash or credit/debit cards, employees can simply use a fuel card, and the company is billed directly.
Q – How do fuel cards help my business?
A – Fuel cards can help your company control costs and business expenses by giving insight into how much fuel drivers are using. This is a great way to find out where you could make cutbacks and improve efficiency.
Q – Can I use a fuel card for personal use?
A – No, fuel cards are not suitable for personal use.
Q – Are there any minimum requirements for a fuel card?
A – Not at all. There are no joining or interest fees, whether you are a small business or an international company. You also don’t have to spend a minimum amount each month.
Q – How many fuel cards can I add to my account?
A – You can have unlimited fuel cards on your account – free of charge!
Q – Can I use my fuel card for different vehicles?
A – Vehicles used for commercial purposes are not limited to one fuel card. However, vehicles have different fuel requirements. It is vital to ensure that the fuel card you choose provides access to the correct fuel.
Q – Is the fuel card linked to drivers or vehicles?
A – Fuel cards are assigned to an individual driver or specific vehicle, with each card having a spending limit and 24-hour access to the associated account.
Q – Can I protect my card against misuse?
A – Fuel cards now offer PIN protection as an extra layer of security. We also regularly review your fuel invoices against your driver’s mileage reports to minimise fraud and misuse.
Q – What fuel card networks can you offer?
A – We offer a wide range of fuel cards giving access to all the major service station brands in the UK, including BP, Shell, Esso, Texaco, Sainsbury’s, Morrisons & Co-op.
Our networks include UKfuels, Keyfuels, Fuelgenie, EuroMaxx, Fastfuel, Shell and Esso – compare our full range here.
Q – How much can I save?
A – We aim to help you save up to 10p per litre when filling up on the motorway and up to 5p per litre when filling up locally. We send you weekly price notifications to ensure complete transparency.
Q – Do I get a discount on fuel at motorway sites?
A – Yes, with a number of our fuel cards, you can get fixed weekly pricing at motorway service station pumps. The network that gives you access to these pumps includes Keyfuels, UKfuels, Shell, Esso and Maxx Control.
Q – Can I see my drivers’ transactions every week?
A – Yes, all customers have access to our portal, which allows them to view all fuel purchases made using specific cards assigned to drivers.
Q – Do I need to collect receipts to claim my VAT back?
A – No, our fuel card invoices are HMRC-approved and can be used to claim back your VAT.
Q – How does my credit limit work?
A – Your credit limit is related to your payment terms and estimated monthly spending. We offer many different payment terms, the most common being weekly.
If you go over your credit limit, we will first try to obtain a higher credit limit to accommodate the increased spending. If we cannot increase your credit, we will ask for an advanced payment held on the account, also known as a bond.
Q – What if I have a low credit score?
A – Firstly, don’t hesitate to contact us. We have many credit providers and products to help companies with poor credit. With our prepaid card, there are no credit checks, so this may be a good option, or we may ask for an advanced payment on your account.
There are some instances where we cannot offer a service at all, but it is always best to speak with one of the team at 01367 704 910 to see how we can help.
Q – Who can make changes to the account?
A – Only authorised people noted on your account can make changes.
Q – What is an Online Account Portal?
A – An online account portal is designed so that you can access several different services 24/7. You can view invoices, transactions and order/ cancel cards.
Q – What are the approval criteria for a fuel card?
A – You have to be a business; this includes sole traders, Ltd companies, partnerships, etc.
You have to be able to pay your invoices via a direct debit account registered with the business. You also need to pass our standard credit checking criteria. Please refer to the “What if I have a low credit score” fuel card FAQs for more info.
Q – I have never had a fuel card – where do I start?
A – Complete our quick enquiry form to speak with one of the team. Our experienced team can walk you through every aspect of a fuel card and help you find the best card to suit your needs.
Q – How do I apply for a fuel card?
A – You can apply for a fuel card by filling out our online application form or calling our team at 01367 704 910.
Q – How long before I can start using my accepted fuel card?
A – Once your account is active, it can take 7-10 days for your card to arrive. Within this time, you will be sent your PIN via email. Once you receive your card, you can start using it immediately.
Q – How do I know where to use my fuel card?
A – Fuel card customers can use our online site locator to find the nearest station.
Q – What if my fuel card is lost or stolen?
A – Please notify us immediately. You can freeze your card using our customer portal or by calling us on 01367 704 910.
Q – How do I cancel my fuel card?
A – Customers can cancel using our customer portal.
Q – How do I order a new card?
A – Customers can order a new card using our customer portal.
Q – Are there any hidden costs?
A – No, we don’t have any hidden charges. All costs are made transparently clear.
