At Fleetmaxx Solutions, supporting customers does not stop once an account is set up. Building long-term relationships and making sure customers continue getting the most from our products and services is a key part of what we do, which is where our Customer Success team plays an important role.
In our latest Meet the Team feature, we are introducing Suzy Samuel, Customer Success Manager based in our Burnley office.
With 10 years of experience in the fuel card industry, Suzy brings extensive experience alongside a people-first approach that helps businesses feel supported from day one.
Helping customers get the best from Fleetmaxx Solutions
As a Customer Success Manager, Suzy works closely with customers to help ensure they receive the best possible experience throughout their journey with Fleetmaxx Solutions.
Her role involves much more than simply answering queries. From helping customers find solutions and resolving issues quickly, to building strong relationships and making sure customers understand the products and services available to them, Suzy plays an important part in helping businesses get real value from working with Fleetmaxx Solutions.
Strong customer support can often make a major difference for businesses. Quick resolutions, clear communication and having someone who understands your account can save customers valuable time and help remove unnecessary frustrations.
Building trust through communication
What makes Suzy different is her strong focus on building trusted relationships.
She believes customer service works best when people feel listened to and supported, and always aims to provide a warm and clear approach in every conversation.
Suzy is a strong believer in first call resolution wherever possible, helping customers receive answers and solutions without unnecessary delays.
“I always try my best to resolve queries within the expected timeframe and build trust with customers through clear communication.”
Her ability to stay organised, remain calm under pressure and understand customer needs helps create a positive experience while building confidence and long-term relationships.
A background built around customer service
Before moving into the fuel card industry, Suzy worked within telecommunications with companies including O2, T-Mobile and BT.
The experience gained across customer-facing roles helped build many of the communication and relationship skills she continues to use today.
Outside of work
Away from the office, Suzy loves cooking and enjoys trying out new recipes, with friends and family often acting as taste testers for her latest ideas. She also shares her creations through her own cooking Instagram page.
Driving customer success
As a Customer Success Manager, Suzy plays an important role within the Burnley team and wider Customer Success function. Her people focused approach, commitment to building trusted relationships and focus on delivering clear, responsive support help ensure customers get the best possible experience from Fleetmaxx Solutions.
If you would like to get in touch, you can reach Suzy and the wider customer success team on 01642 720635
Philip Storm – Digital Marketing Coordinator
