They expected switching fuel cards to be difficult. Then Brad stepped in…
Brad Johnson fuel card superhero by Steve Buckley, Sales Manager, Fleetmaxx Solutions Burnley
There is nothing better than hearing that a customer has enjoyed a genuinely positive experience with Fleetmaxx Solutions, especially when a member of our team has gone the extra mile to make it happen.
I would therefore like to congratulate Brad Johnson, Business Development Manager at our Burnley office, after he received a fantastic testimonial from the Fleet and Facilities Manager of a major tower crane business.
Brad’s customer works for the United Kingdom subsidiary of a global company specialising in the design, manufacture, sale and rental of heavy-duty tower cranes for major construction projects.
The business recently moved its large fleet from a well-established fuel card provider to Fleetmaxx Solutions. Changing fuel card suppliers across a sizeable fleet can feel like a daunting job, but Brad worked hard to make the entire transition as straightforward as possible.
Making a major fuel card change feel simple, our fuel card superhero
When a business operates a large fleet, changing fuel card providers involves much more than issuing a few new cards. Drivers need the correct information, managers need visibility over fuel expenditure and everyone must understand where the cards can be used.
According to the customer, Brad provided support throughout every stage of the change. He remained available whenever assistance was required and helped turn what could have been a complicated process into a smooth and positive experience.
The customer said:
“With a large fleet, I expected changing fuel card providers to be a difficult and time-consuming process, but Brad, our Account Manager, worked incredibly hard to make the change as straightforward as possible.
“He guided me through every stage of the process, was always available when I needed support, and made what could have been a complicated change feel really easy.”
That is exactly the type of personal service we want every Fleetmaxx customer to receive.
Useful tools for managers and drivers
The customer also highlighted the benefits of the Fleetmaxx online portal, which provides the team with a clear overview of its fuel usage and helps make managing the company’s fuel requirements simpler and more efficient.
The Fleetmaxx fuel station locator has also proved particularly useful for its drivers and engineers, who spend much of their working lives travelling between different locations.
Being able to quickly find a nearby filling station that accepts their fuel card helps drivers avoid unnecessary diversions, saving valuable time and making everyday fleet management considerably easier.
Personal service still matters
Technology can make managing a large fleet easier, but it cannot replace having a knowledgeable and dependable person available when support is needed.
Brad takes the time to understand his customers, answer their questions and make sure they feel properly looked after. This testimonial shows the difference that level of care can make, particularly when a customer is moving away from a large national fuel card provider.
The customer concluded:
“Overall, we have been very pleased with Fleetmaxx Solutions. The level of personal support from Brad, combined with the easy-to-use online portal and useful fuel locator, has made the move a really positive experience.
“I would have no hesitation in recommending Fleetmaxx Solutions to other businesses with large fleets.”
Well done, Brad fuel card superhero
From everyone at Fleetmaxx Solutions, I would like to say a huge well done to Brad.
Receiving such positive feedback from a valued customer is thoroughly deserved. Brad is a brilliant representative of our Burnley team and a great example of the personal, hands-on service that sets Fleetmaxx Solutions apart.
Thank you to the customer for trusting us with its fuel card requirements. We are delighted that the move has been such a positive experience, and we look forward to supporting the business for many years to come.
